Posts
Experience:
0 - 2 Years
Location:
Pune
Education:
UG - Graduation Not Required,B.A - Any Specialization,B.Arch - Architecture,B.B.A - Management,B.Com - Commerce,B.Sc - Any Specialization,BCA - Computers,BHM - Hotel Management PG - Post Graduation Not Required
Industry Type:
BPO/ITES
Role:
Associate/Sr. Associate -(NonTechnical)
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
29 Mar
Desired Candidate Profile
Desired Candidate Profile
Eligibility Criteria:
Age: 18 to 45 years
Education:UNDERGRADUATES/ GRADUATES
BE/BTECH/MCA/PGDCA/MBA NEED NOT APPLY
Experience: FRESHERS can also apply
Date: 26th ,27th and 29th March 2010.
Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 11AM and 6PM:
Wipro BPO
FC Annex, 1215, Shivajinagar,
Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA CAPITAL
Documents to be carried for the interview:
2 passport size photographs in color
2 printed copies of your resume
1 photo identity proof (original + photocopy)
Job Description
Job Description
Responsible for customer service turnaround within set time frames.
• Minimize customer dissonance, optimize charge out and cost per transaction.
• Monitor customer satisfaction levels and participate in developing improvement plans.
• Maintain customer and vendor databases.
• Implementation of new negotiated facilities services and programs.
• Ensure accurate documentation of customer profiles.
• Handle written customer correspondence on behalf of operations.
Keywords: Excellent Written and Verbal Communication,Flexible to work in Shifts
Company Profile
We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations.
Contact Details
Company Name:
Wipro BPO Solutions Ltd
Website:
Executive Name:
Wipro BPO
Address:
Telephone:
020-66204537
